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Refunds Policy

It is our aim to ensure that you are completely satisfied with the work we carry out on your behalf and as such we ask you to pay a deposit only until the work is carried out to your complete satisfaction.

Once the cooling off period below has elapsed we would not normally issue refunds as we will have commenced work on your website. We will however always continue to work until such time as you are 80% happy with the website and only then do we ask for final payment.

Our refunds policy is constructed in accordance with The Consumer Protection (Distance Selling) Regulations 2000. Specifically:

All customers are given a 'cooling off' period of 7 days after they place an order with us. If during this 7 day period they decide to cancel we will issue a full refund.

In addition:-

1.0 Hosting: All purchased hosting accounts work on an automatic renewal basis. At the end of the purchase period you will be invoiced for the next (usually per year) period of hosting. Cancellation of hosting may be made 7 days after the date of invoice renewal by giving the appropriate notice by phone or email - after this period it is assumed the customer wishes to retain the service and payment is required.

2.0 Domain Names: Regretfully we cannot offer refunds for completed domain name sales as this is purchased on your behalf from a domain name registrar who offer no returns policy of their own. This is why we ask you to be very sure about your choice of domain name because once it is chosen and registered it cannot be reversed or changed.

2.1 If an error occurs with the registration, for example, we register the wrong name, then we will happily refund the amount or register the correct name for you instead.

2.2 If you have completed an order for a domain name but later realise it is incorrect you may be able to cancel the order before we register it, in which case please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with instructions.

2.3 All purchased domain names work on an automatic renewal basis. At the end of the purchase period you will be invoiced for the next (usually one or two years) period of domain name registration. Cancellation of registration may be made 7 days after the date of invoice (assuming the name has not yet been renewed) renewal by giving the appropriate notice by phone or email- after this period it is assumed the customer wishes to retain the name and payment is required.

3.0 Website Design: When undertaking website design we always ensure your complete satisfaction with the work before issuing you with a final invoice. As such we cannot retroactively issue refunds for work you have previously received and indicated your positive satisfaction with.

3.1 In the event we have provided you with some server side code, for example, a shopping basket, an administration system, or some other dynamic aspect of your website which does not function properly and was not discovered in your original evaluation of the work, we will, at our discretion, offer to correct the problem without charge.

Refund Procedure

Please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it indicating and explaining your desire for a refund. We will then investigate the request to determine your eligibility. If successful, we will refund your payment card if applicable, or send you a cheque by return.

If you have any other questions regarding our refunds, please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it